Southampton Hospital Embraces Video Remote Translation

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Southampton Hospital
Alex Molina, Patient Access Associate, posing as a new mom; Alexander Branch, Regional Account Manager, STRATUS VIDEO; and Eylin Loria, Coordinator of Interpreting, Translating and Cultural Diversity Services. Courtesy of Southampton Hospital.
Southampton Hospital
Alex Molina, Patient Access Associate, posing as a new mom; Alexander Branch, Regional Account Manager, STRATUS VIDEO; and Eylin Loria, Coordinator of Interpreting, Translating and Cultural Diversity Services. Courtesy of Southampton Hospital.

Southampton Hospital staff have had access to a number of translation services in the past, but announced last week it was taking an important step forward through video language translators called Stratus Video.

The equipment looks like the average iPad attached to a stand on wheels. With just the push of a button, the patient is able to see and hear a medically qualified interpreter in their language within 30 seconds. Interpreters are available around the clock, and the technology is easy to use. The interpreter can see the clinician and the patient at the same time, but if the patient prefers not to be seen by the interpreter that option is easily switched off.

At Southampton, 40 languages are available on video with over 200 available on audio interpretation, according to a press release issued by the hospital. Video remote interpretation (VRI) combines the benefits of face-to-face interpretation with the on-demand nature of over-the-phone interpretation (OPI). VRI is instant, mobile, and cost effective.

“We want every patient to experience the same level of high quality and compassionate care. We are taking this important step by introducing Stratus Video Translation as a way to enhance care delivery for patients in Southampton Hospital and, most importantly, it could save a life,” says Robert S. Chaloner, President & CEO.

 

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